Track My Order
Enter your tracking number — we'll automatically detect the right carrier.
🔍 Tracking Number
💡 Your tracking number can be found in the shipping confirmation email you received from Luveon.
Automatically recognized formats
🇫🇷 La Poste / Colissimo
Letter + digits, or 2 letters + digits + FR
6A123… · LY123…FR · RR123…FR · CP123…FR
🌍 Other carriers
All other formats (international, UPS, DHL…)
1Z999… · JD123… · numeric…
Frequently asked questions about delivery
Your tracking number is emailed to you as soon as your order ships, usually 1 to 2 business days after confirmation. If you haven't received anything after 3 business days, check your spam folder or contact our customer service.
There can be a 24 to 48 hour delay before the first scan appears. Once the carrier has picked up the package, updates happen regularly. If there's no update after 5 business days, contact us.
Delivery takes between 5 and 9 business days from the shipping date. Weekends and public holidays don't count as business days.
First check whether your package was left with a neighbor or at a pickup point. If you can't find it, contact the carrier directly with your tracking number, then reach out to our customer service if the issue persists.
You can reach us via our contact form on luveon.com or by email. Our team responds within 24 business hours.